Customer Experience Hero

Customer Experience Hero | German Speaker (Banking Sector) Start Date: 11/Oct/2024
Location: Porto, Portugal
Contract Type: Permanent (On-site)
About the Role:
Cross Border Talents, in collaboration with a partner company in the banking sector, is on the lookout for Customer Advisors to join a vibrant team in Porto. If you have a German C1 with English B2 proficiency, and you're passionate about delivering exceptional customer service, this opportunity is for you!
Schedules:
Rotative Shifts: Monday-Friday, 7am to 10pm What We Offer:
Base Salary: 950EUR (x14 months)Performance Bonus: Up to 200EUR (per month)Language Bonus: 450EUR (Fixed-per month)Meal Allowance: 167.86 per month (net)Total Monthly Income: up to 1 926EURRelocation Package: Flight ticket + 3 weeks of accommodation Your Mission:
Serve as the single point of contact for bank clients, handling inquiries through chat, email, and phone.Guide customers on navigating the online banking portal and assist with troubleshooting.Provide information on product offerings, marketing campaigns, and branch services.Sales-oriented support, promoting the banks product range and forwarding order requests to branches and consultants.Manage card blocking, PIN/TAN orders, and process income statements, forms, and other requests.Facilitate customer satisfaction by addressing feedback and forwarding concerns to quality management.Handle appointment scheduling and mediation processes for Wealth Management and other units. What You Bring:
Fluency in German (native) and English (B2).Previous experience in Customer Service (preferable) with a dynamic, proactive attitude.Excellent communication skills, problem-solving abilities, and a passion for helping customers.Ability to multi-task and adapt to a fast-paced environment. Why Join Us? Be part of a global banking experience where your contributions make a direct impact.Enjoy a competitive salary with attractive bonuses and benefits.Fully on-site in Porto, Portugal.Comprehensive training and continuous development opportunities. Ready to Make a Difference?
Join our team and become the face of excellence in customer service for one of the worlds most trusted names in banking. Apply now and start this exciting journey with us!