Customer Experience Associate For Allente - Norwegian Speaker

What you can expect

Are you a fluent Norwegian speaker looking for your next career move as a Customer Experience Associate for Allente? Jump head-first into the Portuguese culture and join our ever-growing Nordic Allente Customer Experience team in one of the best and sunniest places to live in Europe – Lisbon! The broadband technology advances and the streaming industry fascinates you? Then, grab this opportunity and come work with Allente, a top Nordic TV provider. Join a team dedicated to providing top customer experience! Build your professional network, improve your communication skills and enrich your CV with notable work experience. Whoever you are. Whatever you do. Wherever you are from. Join us and just be yourself.

What you'll do

As a Customer Experience Associate, you'll be the primary point of contact for customer requests, becoming Allente's most valuable ambassador;

Utilize phone calls, e-mails and chats in order to provide a seamless experience to new and existing customers;

Respond to inquiries about broadband services and TV solutions offered by our client – always in a professional and timely manner;

Resolve technical issues as they arise;

Follow up with a thorough needs' assessment and inform customers about ongoing campaigns;

Turn every customer into a happy customer;

Exchange ideas and solutions with your colleagues;

Enjoy your time in Lisbon.

What you'll need

Fluency in Norwegian;

Very good written and verbal skills in English;

Work experience in a customer/tech support role (preferred);

Familiarity with TV solutions and streaming services;

Exceptional communication & soft skills, as well as a problem-solving mentality;

Computer knowledge/tech savviness;

A positive and adventurous attitude;

Willing to acquire all the knowledge and experience we offer.

Benefits

Work location: Lisbon – one of the best and sunniest places to live in Europe;

Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);

One flight per year to your home country (within Europe);

Health insurance from day one in the company;

Respectful and inclusive environment;

A wealth of opportunities to progress and move business areas projects;

Flexibility & Work/life balance as a Customer Experience Associate for Allente;

Ongoing certification and training opportunities;

Refer a Friend Program with attractive incentives;

Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

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