Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Are you action-oriented and enjoy working in a fast-paced environment? Then this role is for you!
We have an exciting opportunity as a Customer Experience Agent.
Opportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn't just about the part you play in our business, it's about the change you can make in our world.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.
We offer An exciting opportunity to work at Maersk, the world's largest container shipping company collaborating in an international challenging business environment characterized by high pace and diversity.An exciting opportunity to contribute to the growth and success of the business as the biggest player in the global market.You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.Great opportunity for an individual who thrives within a fast-paced, performance-driven environment.Key responsibilities Manage and monitor the end-to-end shipment process.Coordinate with various stakeholders in shipment process handling.Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution and response to customers.Maintain a Customer Centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.Responsible for cross selling/up selling, customer retention.Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.Execute reports or other tasks assigned by the Team Leader/Manager.We are looking for Minimum 1-3 years of experience with logistics.Excellent communication skills and the ability to communicate confidently for coordination with stakeholders and building relationships.Passion to drive closures & high-level customer service orientation – Customer Centricity.Feels comfortable dealing with ambiguity and has strong results orientation.Well-organized when working under pressure.Team player – works together with others in the business unit to achieve results, fosters teamwork.Good understanding of operational processes.Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.Positive and proactive attitude.Good command of both oral and written English; French would be a plus.
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