Customer Engagement SpecialistApply locations Lisboa time type Full time posted on Posted 2 Days Ago job requisition id Req1395243 Customer Engagement Specialist Country: Portugal
Job Description: We are looking for a dynamic and results-driven Customer Engagement specialist to join our team. In this role, the customer engagement specialist will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, retention and lifetime value by creating innovative loyalty initiatives and ensuring their successful implementation.
Key Responsibilities: Design, implement, and manage customer loyalty programs and campaigns that drive retention and enhance customer lifetime value.Analyze customer behavior and segmentation data to identify opportunities for targeted loyalty initiatives.Develop and execute multi-channel marketing campaigns to promote loyalty programs, ensuring alignment with the set objectives.Monitor and report the performance of loyalty campaigns using key metrics such as engagement rates and retention rates.Collaborate with internal teams, including CRM, Analytics, Product, and marketing, to ensure seamless campaign delivery.Optimize loyalty strategies based on customer feedback, market trends, and campaign performance analysis.Research and implement best practices in customer loyalty and rewards programs to stay ahead of industry trends.Manage budgets and timelines for loyalty campaigns, ensuring projects are delivered on time and within scope.Qualifications and Skills: Degree in business, marketing, engineering, or a related field (or equivalent experience).Proven experience in managing loyalty programs, customer retention strategies, or campaign management.Strong analytical skills with the ability to interpret data and identify trends.Excellent project management and organizational skills, with the ability to manage multiple campaigns simultaneously.Creative mindset and a results-driven approach to problem-solving.Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders.Esta oportunidade é para ti! No Santander cada um de nós é "Risk Pro". Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções.
Vamos dar-lhe o conhecimento e as ferramentas para ser Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.
O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link https://secure.ethicspoint.eu/domain/media/pteu/gui/105862/index.html Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges.
As we keep reinventing ourselves for the digital age, you'll find that with us, even your smallest action will have a massive impact.
#J-18808-Ljbffr