Responsibilities:
Provide support to high level clients to help them grow across multiple channels - chat, email and phone;
Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;
Provide product and tool support to enhance clients' experience;
Identify and solve problems, such as technical bugs and ads' delivery issues;
Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
Pro-actively identify areas where clients can improve usage of our solutions;
Provide vital product insights and feedback from our customers to engineering.
What you'll need:
Native level of written and verbal communication skills in German;
Good knowledge of English (B2 level) is required;
As a Customer Delight for Social Media, you'll need computer skills (mandatory basic skills and preferential advanced skills like coding);
Good analytic skills and logical thinking;
Excellent communication skills: verbal, written and listening skills;
Proactive and quick learner;
Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
Ability to multi-task and work under pressure;
Availability Monday to Sunday, including rotating weekends.
Benefits:
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Respectful and inclusive environment;
A wealth of opportunities to progress and move business areas projects;
Flexibility & Work/life balance as a Customer Delight for Social Media;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sport activities and organized events;
Monthly and Quarterly Bonus.
Job Summary:
Customer Delight for Social Media - German speaker in Lisbon, Teleperformance Portugal
Location: Lisbon
Job Type: Full-time
Experience Level: Mid-level
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