Customer Care Representative (M/F/D)

Descrição da Função
The Company
Join a global leader in the development and manufacturing of coating solutions as part of the Customer Care team. Your Role
You will be responsible for responding to customer inquiries, data changes, orders, tracking, delivery status updates, and providing product information. You will manage complaints, product substitutions, invoicing, and return orders. You will communicate with customers both inbound and outbound to support and/or lead the resolution of non-technical customer complaints in coordination with the commercial team.
What You Need to Succeed
We are preferably looking for a professional with at least 2 years of experience in a customer care role and proficiency in Microsoft Office. Written and spoken fluency in Spanish is essential, English is preferred, and ideally, Portuguese and/or French. Any other European language is an advantage. We seek a professional with strong problem-solving and decision-making skills. Active listening, autonomy, flexibility, a positive attitude, quality orientation, and resilience are required.
What the Company Can Offer You
The company offers you the opportunity to join a project with growth opportunities in a global leader in expansion.
Next Step
If you are interested in this opportunity, click "Apply" to send us your updated CV. If this is not quite what you are looking for, contact us to discuss other career opportunities, always in complete confidentiality.
Contacto
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