Job Description Summary As Customer Care Representative you will be part of the Process Excellence team. You will be responsible for back office processes, getting support related to orders, price information, product information, etc.
Together with your manager, you will play a key role in driving continuous improvement initiatives. You are a key player in providing the best Customer Experience.
About the role As Customer Care Representative you will be part of the team in charge of providing the best Customer Experience.
Main responsibilities will include: Answer customer's queries via phone or e-mail regarding orders status, product availability, pricing, complaints, etc.
Service Claims intake: Register the service claim being reported by a customer in the appropriate system. Try to provide a resolution to the customer at the moment of the service claim report.
Transactional activities: Process debit and credit notes in SAP4H and LOTS. Return product process in ERP.
Follow Regulatory and Quality requirements.
Partnership with Business and Customers.
Participate in projects: Continuous improvement: Working together with the Customer Service CI responsible and Customer Service Team Leader, and Sales Force, provide input to identify areas needing improvement (i.e., customers having more order discrepancies). Participate in the continuous improvement activities/projects identified. Participate/provide input in projects when required. These projects could be local, regional, or global. Participate in the roll-out of projects.
About you Bachelor's degree (desired in life sciences and/or bioscience) or equivalent.
Experience (minimum 2 years) in a similar position in the Spanish health sector.
Advanced English and Spanish language skills.
Advanced knowledge of Excel and analytic tools.
Experience with SAP, LOTS (AS400), and SalesForce is a plus.
A hands-on and solution-oriented mentality that results in a proactive approach.
Communication and interpersonal skills. Customer-oriented. Growth mindset. Teamwork.
Click on apply if this sounds like you! Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers Primary Work Location PRT Porto - Rua Eng Ferreira Dias
Additional Locations Work Shift
#J-18808-Ljbffr