Customer Care Representative

Location : Athens or Lisbon
Being a Customer Care Representative is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You'll be providing exceptional support, ensuring that issues are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.
Shifts : 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week
YOUR DAILY ADVENTURES WILL INCLUDE: Deliver high-quality support via our emails, chats and calls support platform
Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)
Our Tools Google Suite | Microsoft Office | Zendesk
TO BE SUCCESSFUL IN THIS ROLE: Initial experience in customer support is required
The ability to speak, read and write English (mandatory) and German (mandatory), French and Italian are a plus. Fluency in English is a must, since it is the company language - Please submit your application in English
Good problem solving and active listening skills
Ability to multitask and perform effectively under pressure
Detail-oriented, proactive in process improvements
BENEFITS & PERKS IN A NUTSHELL: Fully remote* or hybrid working models
Free Udemy e-learning access
Sabbatical & special leave policies
Subsidised gym membership
Birthday, 24th + 31st December off
Partner product discounts
Mobility Benefits card
Free language courses
Employee assistance program
Personal development budget
Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION: FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.

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