Customer Care Representative

Location: Athens or LisbonBeing a Customer Care Representative is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You'll be providing exceptional support, ensuring that issues are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per weekYOUR DAILY ADVENTURES WILL INCLUDE:Deliver high-quality support via our emails, chats and calls support platformBe a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiencesTriage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & ProductCooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)Our ToolsGoogle Suite | Microsoft Office | ZendeskTO BE SUCCESSFUL IN THIS ROLE:Initial experience in customer support is requiredThe ability to speak, read and write English (mandatory) and German (mandatory), French and Italian are a plus. Fluency in English is a must, since it is the company language - Please submit your application in EnglishGood problem solving and active listening skillsAbility to multitask and perform effectively under pressureDetail-oriented, proactive in process improvementsBENEFITS & PERKS IN A NUTSHELL:Fully remote* or hybrid working modelsFree Udemy e-learning accessSabbatical & special leave policiesSubsidised gym membershipBirthday, 24th + 31st December offPartner product discountsMobility Benefits cardFree language coursesEmployee assistance programPersonal development budgetPlus more local benefits depending on your work location!DIVERSITY, EQUITY & INCLUSION:FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.
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