Customer Care Representative

Location : Athens or Lisbon

Being a Customer Care Representative is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You'll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts : 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week
YOUR DAILY ADVENTURES WILL INCLUDE:

Deliver high-quality support via our emails, chats and calls support platform

Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences

Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product

Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)

Our Tools : Google Suite | Microsoft Office | Zendesk
TO BE SUCCESSFUL IN THIS ROLE:

Initial experience in customer support is required

The ability to speak, read and write English (mandatory) and German (mandatory), French and Italian are a plus. Fluency in English is a must, since it is the company language - Please submit your application in English

Good problem solving and active listening skills

Ability to multitask and perform effectively under pressure

Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

Fully remote* or hybrid working models

Free Udemy e-learning access

Sabbatical & special leave policies

Subsidised gym membership

Birthday, 24th + 31st December off

Partner product discounts

Mobility Benefits card

Free language courses

Employee assistance program

Personal development budget

Plus more local benefits depending on your work location!

*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work .

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:
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