Customer Care for Microsoft Store - French speaker We are looking for a tech lover, especially for Microsoft Surface family. Integrate our online selling team and become a Microsoft Store ambassador! Join us as Customer Care for Microsoft Store! In this role, you will manage a range of clients within small-medium businesses, and some enterprise customers. Manage strong relationships with our customers. Work independently and with great maturity. Ensure that customers are advised correctly on their product. Ensure the fulfillment of customer orders and that they arrive in a timely fashion. On a daily basis, your main challenge is going to be to adapt your communication, handling proactive volume with new business. Focus your efforts on sales. Are you ready for the challenge? Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into the future. Our Client Founded in 1975, Microsoft is an American multinational and one of the most known technology companies in the world. It's best known for its software and hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more! What you'll doAs a Customer Care for Microsoft Store, you'll manage, through customer support, strong relationships with our customers;Sell Hardware to small-medium businesses and to some enterprise customers;Ensure customers are advised correctly on their product and their orders are put through and arrive at the customer promptly;Handle proactive volume with new business;Deal with procurement and marketing teams alike at the customer side. What you'll needFluent level of written and verbal communication skills in French;Fluency in English – B2 level (mandatory);A minimum of 1 year of customer support or service experience for B2B roles required;Experience in B2B Account Management with outbound activity (Preferred);Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months – (is a plus);Great listener and problem solver for each unique customer challenge;Dynamic and enthusiastic about technology;Aiming to be part of Microsoft's mission and passionate about helping customers;Proven ability to build relationships with business customers and proficient managing various accounts to build long lasting relationships. BenefitsAn international career in a multicultural environment;A permanent presence of mentors who will facilitate your personal and professional development;Intensive training and constant familiarization phase;Good reference for future career;Leadership opportunities;Challenging work as a Customer Care for Microsoft Store;Ample opportunity to grow and evolve within our organization;Accommodation in a room of a Teleperformance apartment;Free annual flight to the home country;Health Insurance since day one in the company;Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;Free Portuguese language courses, water sports, soft trekking and much more. About Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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