Customer Advisor / Remote In Portugal

Join a Leading Technology Company in Our Sales Department!Our clients belong to the top 500 business companies in sectors such as IT, telecommunications, e-commerce, automotive, and financial services.We are a multicultural company, collaborating with employees from over 29 different nationalities.We offer a great work environment with modern offices, a dynamic and youthful approach, and true career opportunities.Job Responsibilities: Customer Interaction: Handle incoming user requests via telephone, email, and chat.Log call details into case management systems and provide responses and resolutions within SLA to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.Their happiness is our happiness.Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.Requirements: C2 level French with B2 level English.Valid documentation to work in Portugal.Availability to start on the 10th of June.Benefits: Competitive salary and performance bonus.Meal allowance.Fully remote work option in Portugal (Work from Home - Coimbra to Algarve).Relocation support for candidates relocating to Portugal (no visa support).Accommodation support for relocated candidates who will stay in Lisbon.Why Join Us?We pride ourselves on creating a positive and inclusive work environment where diversity is celebrated.You'll be part of a team that values collaboration, innovation, and the pursuit of excellence.With us, you'll have the opportunity to grow your career and make a real impact.Apply now and become part of a dynamic team that is committed to delivering exceptional service and support to our customers!