.Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Technical Advisor in Portugal, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Technical Advisor, you will:Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers.Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.Deliver high-caliber Customer Service on post-sales requests (delivery, warranties, refunds).Provide inbound sales support and sell products to increase revenue while ensuring the highest level of customer satisfaction.Achieve sales goals set up every quarter while providing an excellent customer experience.Log and follow up on orders or requests.Capture all required data elements in CRM as required by clients, policies, and products.Your qualificationsConcentrix is a great match if you:Are proficient or bilingual in Italian and English (B2).Have excellent communication skills coupled with empathy and team spirit.Have the ability to adapt to unplanned situations in a methodical and organized way.Possess strong customer service-oriented skills.If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Work From Home in Portugal.Bring-a-friend (referral) bonus opportunities
