Customer Advisor In Lisbon (French Speaker)

Job Description Are you passionate about helping others? Do you enjoy supporting people with their health and well-being? Join a leading consulting firm in the insurance sector and be part of a team that assists policyholders with their healthcare inquiries and benefits.

Your responsibilities and impact as a French-speaking Advisor will be: You will handle inquiries from customers regarding their health insurance policies, ensuring they receive the support and information they need. Your tasks will include:

Responding to inbound calls and written inquiries about health insurance coverage and benefits.

Managing customer information related to contributions, reimbursements, and social security benefits.

Handling policyholder requests for benefit adjustments, changes in coverage, or beneficiary updates.

Coordinating and ensuring timely and accurate processing of customer information.

Supporting customers with professional and empathetic problem-solving.

Monitoring concurrent tasks to ensure efficiency and adherence to quality standards.

Skills, qualifications, and interests you need to succeed in this role: Fluency in French, with a good level of English.

Strong customer service skills with a focus on effective communication.

Organized and proactive in resolving issues.

Attention to detail and the ability to manage multiple tasks simultaneously.

Interest in healthcare, benefits, and insurance.

Comfortable working in a multicultural environment with team collaboration.

What's in it for you? Type of contract: Unfixed term contract with stability in employment.

Working hours: Full-time (40 hours/week), Monday to Friday (07:30 – 17:30).

Salary conditions: Gross monthly salary and bonuses : 850€-1170€

Relocation Package included (flight and accommodation)

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