Lisbon calling! As a Customer Advisor, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance. You want to learnmore about this? Then keep on reading!Your responsibilities and impact will be:
Providing accurate and detailed information about the company's products, features, and specifications.
Managing and responding to customer requests through phone and email.
Assistingcustomers with product setup, troubleshooting, and usage guidance.
Processing customer orders, returns, and exchanges.
Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency in Dutch and a minimum C1level of English
A valid Portuguese work permit (required) or nationality that allows you to work in an EU-country
Living in or willing to relocate to Lisbonfor an international career and life experience
Motivation and commitment to perform the assigned tasks effectively
Excitement about intercultural communication and embracing the expatriate lifestyle
What's in it for you?
Type of contract:Unfixed term contract, 30 days probation period
Working hours: full time (40h/week), different opportunities depending on the project
Salary conditions: depending on the project 15 000 - 17 000 per year +performance bonus 120 € from 4th full month
Health insurance after 6 months
Paid professional training
Employee discounts
Fun and engaging company-wide initiatives
Excellent work culture
For international candidates:
Relocation package with help in accommodation of first months and flight imbursement
Accommodation supportcustomized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
Is this project not the best fit for you?Feel free to check our other opportunities, or send us your CV to be considered for other projects or future opportunities!
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