Customer Advisor (German-speaking) - Global Retailer - Full Remote Experience the power of a game-changing career! Are you looking for what's next? We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Advisor in Portugal (remote), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role:
Help customers with simple tasks such as finding opening hours to handling complex complaints.
Focus on providing first-class customer service and assisting customers with a variety of questions and challenges.
Work to achieve key goals such as customer satisfaction and quality.
Provide accurate, valid, and complete information by using the right methods/tools.
Your qualifications:
High level of German (written and oral) and fluent in English (B2).
Excellent communication skills coupled with empathy and team spirit.
Available for rotating schedules.
Positive attitude and a desire to provide good service.
Analytical by nature and able to anticipate problems and find solutions.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
Competitive salary and performance bonus.
Work From Home in Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work: In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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