Your responsibilities and impact as a Customer Advisor for Streaming Platform will be:
Answering incoming queries from customers via social media, email, chat and phone (70% written & 30% verbal support)
Supporting customers with questions regarding their subscriptions, invoicing or troubleshooting
Identifying issues and providing solutions
Providing help with regards to software functionality
Ensuring a high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Being a team player and participating in the success of the team and project
What's in it for you?
Working hours: Monday to Sunday 8 AM to 9 PM (8 hours)
A package in line with the market: 1100€ gross/month (paid 14x) + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay)
WFH possible
Opportunity to be part of a challenging and fast-paced environment
Possibility to collaborate with some of the biggest brands in the industry
A multicultural and international environment
Fully paid training, professional development, and career evolution
The Company.
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.
Skills, qualifications, and interests you need to succeed in this role:
The company is recruiting on soft skills; regardless of your field of studies, they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, are proactive, and a team player? Then they might have an opportunity for you to join them!
You are a native German speaker (this is a must!) + a good level of English
You are looking for a job opportunity abroad
You are motivated and committed to your work
You have no trouble with writing in German
You are a team player and willing to work with many other nationalities
A sales/Commercial background is a plus
Previous experience in Customer Service or credit recovery experience is a plus
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