Customer Success · Portugal · Fully Remote Customer Adoption Specialist (Spanish and Portuguese fluent) Your contribution to a #zerodowntimefuture As a Customer Adoption Specialist, your mission will be to help clients successfully adopt predictive maintenance into their day-to-day operations using the solutions provided by Stratio.
About Stratio - AI enabling a road to zero downtime With advanced artificial intelligence to avoid vehicle breakdowns, Stratio enables transport operators to serve more people, better. Making transportation more efficient, sustainable, and accessible to everyone.
Stratio acts as an early warning system for Public Transport Operators.
Your mission You will act as a partner and a consultant to clients, understanding their organizations and supporting them using the solutions provided by Stratio to adopt predictive maintenance into their day-to-day operations, and to take maximum advantage of it.
This is a new role at Stratio. As you ramp up, you will be assigned client accounts to work with, managing projects with clients in different stages of their lifecycle. In-depth understanding of each client organization and business will be expected from you.
You will be part of the Customer Enablement team which mission is to help clients successfully adopt predictive maintenance into their day-to-day operations.
As Customer Adoption Specialist you will Know your customer: Engage at an in-depth level across our clients' businesses and know:
Our contracts and contract dates
The main stakeholders and their organization
New contracts the customer is bidding for
The client fleet
Client processes and organization for repair & maintenance of the fleet
Onboard and ramp up your customer: Successfully onboard the customer and drive adoption, following the Stratio handbook for implementing predictive maintenance.
Own your account: Ensure the client successfully implements predictive maintenance, helping the client maximize the value taken from using the solutions provided by Stratio.
Flag account risks, opportunities, monitor contract renewal dates with each account.
Accurately identify customer sentiment.
Internally clarify the experience our clients have, not just with our product, but the experience implementing predictive maintenance.
For clarification, your mission will not include:
Upsell or cross-sell.
Signing paperwork with clients or similar commercial tasks.
Requirements Background:
2+ years of experience in customer-facing project management, delivering complex tech solutions.
Experienced in consulting on implementation, transformation, and change management for tech projects.
Skillset and mindset:
Operational (hands-on) and tactical mindset.
Ability to work under pressure, managing various customers in multiple stages of their lifecycle.
Ability to interact at all levels of the clients' organization.
Strong proactivity mindset.
Organized and methodical with a high level of attention to detail.
Context of Work:
Be the go-to person about the accounts you will be working with.
Availability to travel abroad (expect to travel every month).
Strong computer skills.
Comfortable working in a complex and fast-paced organization.
Located in Portugal.
Fluency in Spanish and Portuguese (Must be able to work with Spanish and Portuguese speaking customers).
Fluency in English.
Bonus Points:
Automotive interest/background.
Experience working within an industry similar to ours.
Applications should be submitted in English.
What we offer Health Insurance;
Fringe Benefits Policy;
Flexible Work Hours;
Hardware and software for a remote setup;
Quarterly Events to discuss Strategy;
Autonomy and Ownership Culture;
Continuous feedback culture;
Innovation Mindset;
Career Acceleration.
Location Remote in Portugal, Onsite in Coimbra, or Hybrid. Expect to be available to meet at our Coimbra office when necessary (average of once a week).
What you can expect from the recruitment Screening call with HR
1st Interview (1h) - HR and Hiring Manager
Work Simulation Exercise - Hiring Manager and Job Role Stakeholders
Cultural Fit Interview (1h) - HR Manager and one of our Founders
Hiring Proposal
References may be required at any stage of the recruitment process.
About Stratio
Stratio is the World's Leading Real-time Predictive Fleet Maintenance Platform. The company's proprietary technology combines large-scale processing with the latest machine learning techniques.
We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics and religion do not matter, and seek to create a tolerant and open space for everyone.
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