Experience the power of a game - changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role
Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
Log call details onto call management systems and provide response and resolution within SLA.
Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Escalate potential service issues initially with Mentor. Follow all the processes and procedures of the project.
Understand and comply with administrative duties.
Your qualifications
Proficient or bilingual in Portuguese with an advanced level of English.
Customer care skills - ability to listen to and understand the customers' needs.
Can take ownership of, and progress calls to resolution or escalate calls to resolution.
Excellent communication skills and adaptability.
Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration is a plus.
What's in it for you
Part-time 39 hours/week temporary contract: Monday to Friday.
Salary 14197 euros gross/year + up to 100 euros gross/year in bonus.
Central location in Barcelona.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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