col-wideJob Description:
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.
We are seeking a proactive and customer-focused Client Service Manager with proficiency in French and German to join our team. In this role, you will be pivotal in ensuring exceptional client service delivery, building strong relationships and promoting our services. If you thrive in navigating complex client issues and have excellent language skills, we want to hear from you.
Position Overview
The Client Service Manager is responsible for overseeing client relationships, ensuring client satisfaction, and managing service delivery to international clients. You will leverage your French and German language skills to communicate effectively with clients and resolve any inquiries or issues promptly.
Key Responsibilities
Partner with key Client stakeholders to establish and uphold service management reviews, ensuring that the Client's services and performance align with their business objectives.
Regularly review contracts, identify areas for potential updates or changes, and provide this information to the Account team for necessary amendments or agreements.
Oversee the overall health of the Customer relationship, scheduling regular reviews with key stakeholders to address any issues, explore future opportunities, and ensure contract compliance.
Handle Customer enablement tasks, including managing provider portal access, coordinating training, processing access requests, and addressing ongoing Customer needs.
Assess and report on Service Levels, analyze trends and patterns, and collaborate with service assurance, delivery, and finance teams to recommend and implement service improvements as needed.
Evaluate Key Performance Indicators and develop action plans if necessary.
Work with Operations, Service Delivery, and the Customer to identify and implement process improvements and drive collective performance enhancements.
Continuously seek benefits, opportunities, and innovative solutions for service enhancement.
Provide accurate, timely, and professional reports to senior management for historical analysis, account status updates, and forecasting.
Contribute to special projects outside regular account duties as needed, and participate in business meetings and daily improvement initiatives.
Qualifications and Skills
Bachelor's or Master's degree in a relevant field or equivalent qualification
Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams
ITIL V3/v4 and CISCO CSM certifications
Strong communication skills
Fluency in German, French, and English (C1 level)
Creativity and a drive for innovation
Ability to adapt and be flexible
Strategic vision and planning abilities
Commitment to personal and professional development
Awareness of organizational dynamics
Strong conceptual thinking and problem-solving skills
Effective action management
Business planning and resource management expertise
Financial and budget management experience
Experience in service management reviews and performance
Skills in contract review and account management
Capability to manage customer enablement tasks and service levels
Reporting skills and participation in business meetings
Why Join Our Team?
Permanent employment contract
Competitive salary
Private health and life insurance from the first day
Standard working hours: Monday to Friday
On-site work arrangement
Meal allowance provided through card/voucher
How to Apply
If you are ready to take on this challenging role and have what it takes to excel, apply now by clicking the 'Apply Now' button. Join us in delivering outstanding client experiences and be part of an exceptional team.
Our Commitment to Diversity & Inclusion
We champion diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, perspectives, and talents. We welcome applications from all individuals regardless of age, gender, ethnicity, disability, sexual orientation, or gender identity.
