Workster is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Trust & Safety Investigators to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services with content moderation for Croatia.Your RoleReview and assess escalated cases for potential policy violations or safety concerns.Respond to client's customers inquiries via phone, helpdesk, and live chat.Perform outbound calls during the investigation to collect proofs of their complaints from drivers and customers.Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy.Handle Client's customer's complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions.Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions.Make informed decisions based on the analysis, applying established policies and guidelines.Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.Your QualificationsC1 of Croatian.B2 level of English.The ability to thrive in a dynamic, team-focused, and structured environment.An ability to make decisions based on rules and policies.A passion for helping others achieve results.An ability to handle potentially stressful situations.The Offer22 days of holiday.Private health insurance.Yearly flight home sponsored.Relocation support with flight costs reimbursement and a room.Support of employees experienced in helping relocating colleagues.Free Portuguese classes.Temporary contract for 12 months, Permanent after 2 years.Training compensation about 50% – around 15 working days.After the training schedule for 8 hours daily, 5 times per week in shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday, 24/7.Water sport activities, soft trekking, and more.A dynamic and creative team with a positive and friendly atmosphere.Accommodation provided.Close to the beach.Flight costs reimbursed.Multicultural Team.Progressive company culture.Sunny weather.Apply & ShineShow us what makes you stand out! Check out our international openings and apply today - it takes one minute.Let's ConnectCongratulations! We'd love to get to know you better. If your profile matches our openings you can expect a contact from us within 48h to explore your experiences and aspirations.Connect with the EmployerYour chance to shine! Engage directly with the employer. We'll assist you in preparing for the interview so you can put your best foot forward.You're In! Welcome AboardCongratulations, you've got the job! We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging, and focused on finding the right match for you.Sign up now and receive the latest vacancies in your inbox!
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