Join Our Team as a Trust & Safety Investigator in Lisbon! Position: Trust & Safety Investigator
Location: Lisbon, Portugal
Employment Type: Full-time
Schedule: Weekly shifts (8 hours with breaks), covering Monday to Sunday, 24/7
Are you a problem-solver with a passion for helping others? Were looking for a Trust & Safety Investigator to join our dynamic team in Lisbon! If youre fluent in Croatian/Serbian and have a solid command of English, this could be your next exciting career move.
What Youll Do: Investigate and Resolve: Assess escalated cases for policy violations, safety concerns, and respond to inquiries via phone, helpdesk, and live chat.Customer Focused: Provide top-notch customer service, addressing concerns with empathy and efficiency, including critical safety cases.Proactive Problem-Solving: Make informed decisions based on analysis, ensuring all resolutions align with company policies.Confidentiality: Handle customer information with the utmost care and comply with corporate confidentiality policies. What Were Looking For: Language Proficiency: C1-C2 in Croatian/Serbian and B2 in English, both spoken and written.Team Player: Thrive in a dynamic, team-focused environment with a structured approach.Decision Maker: Ability to make sound decisions based on established guidelines.Stress Management: Handle potentially stressful situations with poise and professionalism. What We Offer: Paid Holidays: 22 days of holiday to relax and recharge.Health Coverage: Private health insurance for peace of mind.Career Growth: Start with a 12-month temporary contract, leading to a permanent role after 2 years.Relocation Support: Weve got you covered with flight cost reimbursement, relocation assistance, and a room in Lisbon.Cultural Integration: Free Portuguese classes and engaging activities like water sports and trekking.Training: Comprehensive 3-week training program, partially compensated. Ready to make a difference? Join our creative and friendly team in Lisbon and be part of something special! Apply now!