What will you do? • Increases the speed at which customers' open items are paid.
• Working closely with customers and internal teams to solve the non-payment root cause.
• Manage customer relationships, which includes problem resolution and root cause analysis.
• Drive on time the collection process/workflow to follow up on overdue.
• Understand non-payment impact on the business activity to anticipate and/or escalate if needed.
• Proactively tracks and collects Trade Debts.
• Provide visibility, support, and follow-up for disputed invoices.
• Understand customer invoice approval flow and timelines for payment runs.
• Understand and highlight E2E process improvements when inefficiencies exist (cross-team or process).
• Support ongoing technological project improvements/solutions.
• Provide the most accurate status for the items overdue.
• Provide a forecast of expected payment for the open items in scope.
• Start when invoices are delivered to the customer's premises.
• Deliver accurate reporting to Business and Operations.
• Be able to follow up on any request or query from a customer or internal team
• Work very closely with R&A (receive and apply) team
What you'll need to succeed?
• University degree (will be a plus, preferable in Finance / Accounting / Management / other).
• Relevant work experience (in collections or credit management department, shared service centers, accounting, or business area).
• SAP or other accounting ERP skills (will be a plus).
• Good communication skills (verbal and written), active listener, and customer focus-oriented.
• Fluent in English (additional language German).
• MS Outlook (understand rules, templates, quick steps).
• MS Excel (Power BI, Query and/or VBA skills will be a plus).
• MS PowerPoint and Word skills.
• Problem Solver.
• Prioritisation and organization skills.
• Business Oriented (Credit and Collections / Billing / Payment allocations / Sales and Operations).
What we have to offer you?
• Hybrid working model;
• Flexible working hours;
• Health & Life Insurance;
• Attractive Meal allowance paid in Meal Card;
• Additional Days off: extra vacation day, employee's birthday, volunteering day;
• More than 6000 free online courses;
• Opportunity to grow professionally inside the Company;
• Possibility to participate in multicultural projects;
• Several internal activities aiming to promote our team´s wellbeing.
We are waiting for you!
Type of offer: Full-time, Full/Full-time
Benefits:
• Meal card/ticket
• Flexible working hours
• Life insurance
• Health insurance
Working hours:
• Monday to Friday
• 8-hour shift
Additional remuneration:
• Annual bonus
• Thirteenth salary
• Christmas allowance
