CRC Coffee Specialist - Portuguese Speaker Position Snapshot
Full-time/Hybrid mode
Fluent in Portuguese
About Us
Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement. We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment. If this resonates with you and you are looking to join a business where you can truly add value, it's time to consider joining NBS!
Position Summary
We are currently seeking a Coffee Specialist at Nestlé Business Services. Reporting to the Team Lead, this role involves all the front office contacts with customers for the Nespresso brand.
A Day in the Life of...
Attend all types of contacts done by Nespresso customers via voice, email, or chat for both B2C and B2B business.
Welcome customers and identify their needs.
Advise customers and potential customers regarding Nespresso products and services.
Initiate customers into the art of coffee tasting and stimulate their curiosity about our complete range of products.
Conduct an initial analysis of reported machine malfunctions and guide customers as effectively as possible to Technical Assistance.
Maximize the sale of all available Nespresso products (coffee, machines, and accessories).
What Will Make You Successful
One to two years of experience in a customer-facing role (mandatory).
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel...)
Proficiency in Portuguese
Proficiency in English is an asset
Good relational and communication skills
Ability to multitask
Positive mindset, eagerness to learn, and a team player attitude required.
Strong organizational and prioritization skills to thrive in a fast-paced environment.
Strong work ethic and respectfulness required.
What We Offer
At NBS, we prioritize the well-being and professional growth of our team members. Joining NBS will provide you with:
Development of expertise in Nestlé's Shared Services Business
Immersion in a culturally diverse team
Local and International Exposure
Flexible working environment
Engagement and well-being activities
Competitive salary and annual bonus based on performance
Flex Benefits - Choose benefits that suit you best
Membership in the Nestlé Club with discounts at several partners
Free coffee (and good coffee) at the office
Company equipment tailored to professional needs
Medical Support available at the Office (in Linda a Velha)
E-learning courses and training programs to help you achieve your career goals
Career progression and opportunities for International Career
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