Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement. We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment. If this resonates with you and you are looking to join a business where you can truly add value, it's time to consider joining NBS!
Position Summary We are currently seeking a Coffee Specialist at Nestlé Business Services. Reporting to the Team Lead, this role involves all the front office contacts with customers for the Nespresso brand.
A Day in the Life of... Attend all types of contacts made by Nespresso customers via voice, email, or chat for both B2C and B2B business.Welcome customers and identify their needs.Advise customers and potential customers regarding Nespresso products and services.Initiate customers into the art of coffee tasting and stimulate their curiosity about our complete range of products.Conduct an initial analysis of reported machine malfunctions and guide customers effectively to Technical Assistance.Maximize the sale of all available Nespresso products (coffee, machines, and accessories).What Will Make You Successful One to two years of experience in customer-facing roles (mandatory).Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).Proficiency in Portuguese.Proficiency in English is an asset.Good relational and communication skills.Ability to multitask.Positive mindset, eagerness to learn, and a team player attitude required.Strong organizational and prioritization skills to thrive in a fast-paced environment.Strong work ethic and respectfulness required.What We Offer At NBS, we prioritize the well-being and professional growth of our team members. Joining NBS will provide you with:
Development of expertise in Nestlé's Shared Services Business.Immersion in a culturally diverse team.Local and international exposure.Flexible working environment.Engagement and well-being activities.Competitive salary and annual bonus based on performance.Flex benefits - choose benefits that suit you best.Membership in the Nestlé Club with discounts at several partners.Free coffee (and good coffee) at the office.Company equipment tailored to professional needs.Medical support available at the office (in Linda a Velha).E-learning courses and training programs to help you achieve your career goals.Career progression and opportunities for international career.
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