At Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.From locker design and mass production, software integrations, all the way to field services, Bloq.it partners with logistics companies to build successful Smart Locker networks. The services team at Bloq.it is responsible for ground operations including logistics, warehousing, installation, maintenance, and inventory management activities.The Country Manager is responsible for the services business in their countries. The person will lead the successful execution of the operational and business plan. Foremost, the Country Manager is the point of contact for all service delivery goals including SLA compliance, escalations, and special requests. They are also accountable for Health & Safety compliance as well as sound budget compliance and P&L performance.This person must be based in the Benelux area.What Will Be Your Responsibilities:Launch and scale our deployment and maintenance services in the Benelux area;Create a local technical maintenance, installation, support, and operational structure;Acquire operational resources and partners in the market;Align local processes and operational standards in accordance with the policies and standard operating procedures set up by the leadership;Manage relationships with clients, local suppliers, warehousing, inventory, logistics, and other stakeholders on all operational matters;Establish relationships, negotiate, and processes with local third-party partners;Be accountable for all aspects of the business for Benelux - setup, health & safety compliance, staffing, legal, labor law and administrative compliance, operational setup and compliance, managing capacity, budgets and OKRs, service delivery, process alignment, and sound execution of the business plan;Travel regularly and on short notice to warehouses, deployment sites, maintenance visits, or Bloq.it offices.What are the requirements to join us in this position:Experience in technical hardware & maintenance industries;Experience with operational management;Excellent knowledge of financial performance management and productivity;Experience in managing people and creating new teams;Sound understanding of compliance structure in countries;Good soft skills and motivated to improve them continuously;Interest in entrepreneurship & previous work experience with startups is a plus;Fluent in English and French/Dutch is a must.What will you get if you join us in this position:A competitive salary and a strong bonus system, including access to stock option programs;Flexible work conditions (remote, flexible schedule);Opportunity to be one of our early collaborators and create our Belgian and Dutch business;A great, highly energetic, and creative work culture and setting;Influence key decisions and strategies by working closely with the leadership team.If you're a passionate hands-on and operational-minded Country Manager, be ready to shape the future of smart locker solutions. Bloq.it is the place for you.Join our team of #bloqstars and help us redefine the last-mile delivery experience!
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