Your responsibilities and impact as a Beauty Customer Service Representative will be:
Management of consumer requests relating to Information and Complaints through different channels Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner Being in contact with other departments and redirecting related cases and issues to related departments Skills, qualifications, and interests you need to succeed in this role:
Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction. Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset. Proficiency in the German language, with a minimum of C1 level proficiency. English language level of B2 Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions. Willingness and availability to work flexible shifts Previous experience in the cosmetics and luxury industry is advantageous. Knowledge and hands-on experience with digital and social media platforms. Prior involvement in customer service roles is a plus. What's in it for you? Type of contract:
a long-term fixed term contract, renewable every year Working hours:
full time (40h/week) Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:
00-20:
00) Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included):
950-1100€ gross/month Excluding accommodation:
******** € gross/month (*) Compensation during training period if successful (from 1 to 4 weeks):
50% of your hourly wages (lower taxes) For international candidates:
Reimbursement of your initial flight expenses after 9 months Airport pick up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc. upon your arrival Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company Real career opportunities in different career paths