.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. The Copyright role serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Copyright is meaningful work that helps keep the internet safe. It may also be challenging at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.G., graphic, violent, sexual, or egregious). Therefore, Copyright Agents need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels. Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures. Understand and remain updated on changing client policies and guidelines. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team. Validate, investigate, and respond to inquiries of an urgent or sensitive nature within established guidelines. Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Assigned and accountable for workable solutions and processes within a specific area of responsibility. Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly. Receive feedback and apply learnings quickly in a changing environment. Escalate issues and questionable removals to Operations Manager or client Point of Contact as appropriate. Address most non-routine issues. Ensure all work is performed in accordance with SLAs and metrics. Responsible for activities assigned by the Operations Manager. Serve as an advocate for the user community. Participate in process improvement initiatives that improve quality and efficiency of work
