Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Content Reviewer – Process Associate – Spanish – On Site Lisbon!
In this job, you will be responsible for keeping the digital streets safe for our communities across the world!
Responsibilities
Understand and remain up to date with content policies and guidelines shared by the customer
Analyze online videos, social media, web page and advertising content for compliance
Examine the content which could be in text, image, audio, video or other format daily
Identify content that is not in compliance with requirements and flag for action
Give feedback for policies / tools / processes improvements
Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
Train other team members regarding the daily tasks whenever urgent and requested by the manager
Perform tasks requested by the manager to ensure KPI's and all performance metrics are met
Uphold positive working environment in all internal / external interactions
Willingness to learn and work on a dynamic project
Important : This job may require working a 24 / 7 schedule with alternating shifts and daily review of online content that may be highly egregious / sensitive in nature, such as (but not limited to) graphic violence, self harm, child abuse, and hate speech.
Qualifications we seek in you!
Minimum Qualifications / Skills
Advanced level of Spanish, min C1.
Advanced level of English, min B2.
Preferred Qualifications / Skills
Previous experience in content moderation would be an asset
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Free access to our award-winning learning platform
Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs
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