Content Reviewer – Process Associate – Spanish - On Site Lisbon Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Content Reviewer – Process Associate – Spanish – On Site Lisbon!
In this job, you will be responsible for keeping the digital streets safe for our communities across the world!
Responsibilities:
Understand and remain up to date with content policies and guidelines shared by the customer.
Analyze online videos, social media, web page and advertising content for compliance.
Examine the content which could be in text, image, audio, video or other format daily.
Identify content that is not in compliance with requirements and flag for action.
Give feedback for policies/tools/processes improvements.
Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to.
Train other team members regarding the daily tasks whenever urgent and requested by the manager.
Perform tasks requested by the manager to ensure KPI's and all performance metrics are met.
Uphold positive working environment in all internal/external interactions.
Willingness to learn and work on a dynamic project.
Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self harm, child abuse, and hate speech.
Qualifications we seek in you!
Minimum Qualifications / Skills:
Advanced level of Spanish, min C1.
Level of English, min B2.
Preferred Qualifications/ Skills:
Previous experience in content moderation would be an asset.
What can we offer?
Attractive salary.
Stable job offers - employment contract.
Work in a multicultural and diverse environment with employees from over 30 countries.
Free access to our award-winning learning platform.
Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com.
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