Job Title: Content Reviewer – Process Associate – English – On Site Lisbon (HMS053406)Company: Genpact (NYSE: G)Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Role Overview: Inviting applications for the role of Content Reviewer – Process Associate – English – On Site Lisbon!In this job, you will be responsible for keeping the digital streets safe for our communities across the world!Responsibilities:Understand and remain up-to-date with content policies and guidelines shared by the customer.Analyze online videos, social media, web page and advertising content for compliance.Examine the content which could be in text, image, audio, video or other format daily.Identify content that is not in compliance with requirements and flag for action.Give feedback for policies/tools/processes improvements.Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to.Train other team members regarding the daily tasks whenever urgent and requested by the manager.Perform tasks requested by the manager to ensure KPI's and all performance metrics are met.Uphold positive working environment in all internal/external interactions.Willingness to learn and work on a dynamic project.Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as graphic violence, self harm, child abuse, and hate speech.Qualifications we seek in you:Minimum Qualifications / Skills:Proficient level of English min C1.Previous experience in content moderation would be an asset.High School Degree.Understand and remain up-to-date with content policies and guidelines shared by the customer.Preferred Qualifications:Trust & Safety Experience – preferably content labelling and/or moderation.Neutral mind-set to digital content that needs classification & policy review.Strong emotional intelligence and resilience.Accurate and critical work attitude.What can we offer?Attractive salary.Stable job offers - employment contract.Work in a multicultural and diverse environment with employees from over 30 countries.Free access to our award-winning learning platform.Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process.
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