Description Content Moderators play an important role in ensuring the safety of online communities against harmful user generated content.
Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.At Cognizant, we are committed to the safety and well-being of our employees.
As part of our benefits, we proactively provide evidence-based wellbeing solutions for employees working within the critical role of content moderation.
Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support.
We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.We can't wait for you to join our team! Day-to-day responsibilities:Review user flagging reports regarding website contentUnderstand and remain up-to-date with client's policies and guidelinesAnalyze and identify content that is not in compliance with requirements and flag for action in a timely mannerReview the reported content within agreed turnaround times and standards of qualityRecognize trends and patterns, and escalate issues outside of the established policiesUse market specific knowledge and insights to spot and scope solutions to improve the support of user communityReview sensitive content, sometimes involving graphic, discriminatory or otherwise disturbing subjects on text or video formats. RequirementsFluency in Czech (at least C1 level, ideally native)B2 level of EnglishAvailability to work in shifts (for now project has fixed schedule)0 to 12 months of of professional work experience in a business process outsourcing company or comparable service environmentAbility to work independentlyGood communication skills, both verbal and oralQuick learner and adaptable to learn new processes, concepts, and skillsBe organized and able to manage time and tasks efficientlyStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardHave a neutral mindset towards different video content that needs classification, regardless of the content itselfResult-oriented, self-motivated, independent and inquisitiveAble to thrive in a fast-paced and team oriented environmentInterested in social media and current eventsMinimal proficiency using Google products, including Gmail, Calendar or Google DriveKnowledgeable with channels that provide on demand Video Our OfferPleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Training & development opportunities Office based in client´s facilitiesFree shuttle service to workHighly competitive salaryRelocation allowance and assistance (if relocating from abroad to Lisbon)Free fruit, coffee, tea and water and a lot more!