Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Advertisers Support for their Lisbon office.
Position: Advertisers Support
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Provide support to small and medium sized businesses using various channels (chat, email and telephone)Provide pre and post-sales support for all self-service productsImprove the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and featuresIdentify trends and solve problems facing multiple SMB clientsDeliver a positive attitude towards the brandMaintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)Knowledge of advertisement industry will be considered as an advantageComputer literate with sound knowledge of Microsoft Office package
Excellent communication skillsResourceful personality that can adapt and remain calm in all situationsAbility to work independently, while being team player at the same timeAble to work rotating shifts OFFER: Portuguese employment contractIf you are working on a Portuguese public holiday, you will get a compensation day that you can spend laterHoliday entitlement with 22 days per yearThree weeks training that prepares you optimally to conduct the job tasksBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00Guidance and tools to reach your full potentialTemporary, renewable working contractPartially compensated 3 weeks trainingInitial employment contract with a duration of 12 monthsSubsequent extension of one more contract for 12 monthsPermanent contract after 2 yearsPrivate health insurance after contract signature (additional to standard insurance)
Airport pick-up and administrative help with registration in PortugalReimbursement of flight expenses after 9 monthsYearly paid flight to home destinationAccommodation in a single room in one of shared company apartments for international candidatesFree Portuguese classes, water sport activities, soft trekking and much more