Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What you will do in this role
As a Content Moderator, you will:
Take an active role in continuously seeking initiatives to enhance service and improve the overall user experience;
Review, audit, and moderate content from the end customer and copyright;
Review user behaviors and ensure adherence to the rules of the Social Media areas;
Analyze reports according to protocols, procedures, and instructions, maintaining a high level of quality in each report;
Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
Make autonomous decisions on challenging issues of potentially sensitive or business-critical nature.
Your qualifications
Concentrix is a great match if you:
Are fluent in verbal and written Spanish (C1);
Are fluent in verbal and written English (B2);
Have at least 6 months of relevant experience in related fields;
Are available to work in rotative shifts, in a 24/7 rotation;
Possess strong customer service-oriented skills;
Have tolerance for repetitive work in a fast-paced, high-production work environment;
Can work as a team member, as well as independently;
Can multitask, possess critical reasoning skills, and communicate effectively;
Are a fast learner and diligent worker.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs);
Competitive salary and performance bonus;
Central location in Porto, Portugal;
Bring-a-friend (referral) bonus opportunities;
Fully paid training on the company and the project you'll be working on;
Career development programs, specialized courses, and language classes.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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Job Type: Full-time
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