Content Moderation (Spanish-speaking) - Social Media Porto
EUR 30 000 - 40 000
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. You will be an active part in ensuring client guidelines and promoting service improvements provided to all users.
What you will do in this role
As a Content Moderator, you will:
Take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
Review, audit and moderate contents from the end customer and copyright;
Review user behaviors and ensure adherence to Social Media guidelines;
Analyze reports according to protocols, procedures, and instructions while maintaining a high level of quality in each report;
Act as a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
Make autonomous decisions regarding challenging issues of a potentially sensitive or business-critical nature.
Concentrix is a great match if you:
Are fluent, verbal and written in Spanish (C1);
Are fluent, verbal and written in English (B2);
Have at least 6 months of relevant experience in related fields;
Are available to work in rotative shifts, in a 24/7 rotation;
Possess strong customer service-oriented skills;
Can tolerate repetitive work in a fast-paced, high production work environment;
Can work as a team member, as well as independently;
Can multitask, possess critical reasoning skills, and communicate effectively;
Are a fast learner and diligent worker.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs);
Competitive salary and performance bonus;
Central location in Porto, Portugal;
Bring-a-friend (referral) bonus opportunities;
Full paid training on the company and the project you'll be working on;
Career development programs, specialized courses, and language classes.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Time Type: Full-time
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