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If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) , you will support our client's different areas of social media and actively participate in ensuring client guidelines, promoting, and service improvements provided to all users.
What you will do in this role
Continuously seek initiatives to enhance service and improve the overall user experience;
Review, audit and moderate content from the end customer and copyright;
Review user behaviors and ensure compliance with Social Media guidelines;
Analyze reports according to protocols, maintaining a high level of quality;
Moderate interactions between Social Media users, applying nuanced policies;
Make autonomous decisions on sensitive or business-critical issues.
Your qualifications
Fluent in Spanish (C1) and English (B2);
At least 6 months of relevant experience;
Availability for rotative shifts in a 24/7 rotation;
Strong customer service skills;
Tolerance for repetitive work in a fast-paced environment;
Ability to work independently and as part of a team;
Strong multitasking and critical reasoning skills;
Fast learner and diligent worker.
What's in it for you
Full-time with indefinite contracts;
Competitive salary and performance bonus;
Central location in Porto, Portugal;
Referral bonus opportunities;
Full paid training;
Career development programs and language classes.
Experience the best version of you!
If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work
Only applicants who are legally authorized to work in Portugal will be considered for this position.
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