Content Moderation (Spanish-speaking) - Social Media Job Title: Content Moderation (Spanish-speaking) - Social Media
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. You will be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Content Moderator, you will:
Take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
Review, audit and moderate contents from the end customer and copyright;
Review user behaviors and ensure adherence to Social Media guidelines;
Analyze reports according to protocols, procedures, and instructions while maintaining a high level of quality in each report;
Act as a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
Make autonomous decisions regarding challenging issues of a potentially sensitive or business-critical nature.
Your qualifications
Concentrix is a great match if you:
Are fluent, verbal and written in Spanish (C1);
Are fluent, verbal and written in English (B2);
Have at least 6 months of relevant experience in related fields;
Are available to work in rotative shifts, in a 24/7 rotation;
Possess strong customer service-oriented skills;
Can tolerate repetitive work in a fast-paced, high production work environment;
Can work as a team member, as well as independently;
Can multitask, possess critical reasoning skills, and communicate effectively;
Are a fast learner and diligent worker.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs);
Competitive salary and performance bonus;
Central location in Porto, Portugal;
Bring-a-friend (referral) bonus opportunities;
Full paid training on the company and the project you'll be working on;
Career development programs, specialized courses, and language classes.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements: English (Required), Spanish (Required)
Time Type: Full-time
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