Your responsibilities and impact working as a Content Moderator for Social Media Platform will be:
Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
Ensuring user and brand safety through effective content moderation practices.
Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency in German and a minimum B2 level of English.
A valid Portuguese work permit (required).
Living in or willing to relocate to Lisbon for an international career and life experience.
Keeping up-to-date with social media trends and practices.
Resilience to sensitive content, demonstrating emotional maturity and professional detachment.
Motivation and commitment to perform the assigned tasks effectively.
Excitement about intercultural communication and embracing the expatriate lifestyle.
What's in it for you?
Type of contract: Unfixed term contract, 30 days probation period.
Working hours: full time (40h/week) Monday- Sunday 9:00-21:00.
Salary conditions: 1.408€ gross/month + 300 € loyalty bonus every 3 months + 3.000 € signing bonus + performance bonus 120 € from 4th full month + 7€ meal voucher/day.
Health insurance after 6 months.
Paid professional training.
Employee discounts.
Fun and engaging company-wide initiatives.
Excellent work culture.
For international candidates:
Reimbursement of your initial flight expenses after 3 months.
Up to 400.00 euros for accommodation per month for 4 months (Reimbursed during 4 months).
Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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