Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What you will do in this role
Take an active role in continuously seeking initiatives to enhance service and improve the overall user experience
Review, audit and moderate contents from the end customer and copyright
Review user behaviours and ensure the rules of the Social Media areas
Analyse reports according to protocols, procedures and instructions, maintaining a high level of quality in each report
Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies
Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature
Your qualifications
Fluent, verbal and written in German (C1)
Fluent, verbal and written in English (B2)
At least 6 months of relevant experience in related fields
Strong customer service oriented skills
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Ability to multitask, possess critical reasoning skills and communicate effectively
Fast learner, diligent worker
What's in it for you
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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