Customer Service and Support Location: Porto, Portugal
Job Title: Content Moderation (Portuguese-speaking) - Social Media
Job Description: Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development: We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role: From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;Review, audit and moderate contents from the end customer and copyright;Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.Your qualifications: Concentrix is a great match if you:
Fluent, verbal and written in Portuguese (C1)Fluent, verbal and written in English (B2)At least 6 months of relevant experience in related fieldsStrong customer service oriented skillsTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyAbility to multitask, possess critical reasoning skills and communicate effectivelyFast learner, diligent workerIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer: We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work: In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements: Portuguese
Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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