Contact Center Trainer

We are seeking a dynamic and experienced Contact Centre Trainer to join our team. The role involves designing, delivering, and evaluating training programs for new and existing contact centre agents. You will be responsible for equipping staff with the skills needed to excel in customer service, sales, and technical support, ensuring compliance with company policies and industry regulations.
Key Responsibilities:

Develop and implement training programs for contact centre staff.
Conduct onboarding sessions for new hires.
Provide ongoing coaching, workshops, and performance feedback.
Collaborate with management to identify training needs and gaps.
Maintain training materials and update content as required.
Monitor agent performance post-training and ensure continuous development.

Qualifications:

Proven experience as a trainer or in a similar role within a contact centre environment.
Strong communication and presentation skills.
Ability to adapt training styles to meet different learning needs.
Knowledge of customer service principles and contact centre technologies.

Job Type: Full-time
Experience:

Contact Centre Trainer: 1 year (Required)

Language:

English (Required)
English at an advanced level (Required)

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