Position Snapshot
Location: Linda-a-Velha, Portugal
Company: Nestlé Business Service
French Speaker
Full-time from Monday to Saturday
Rotative 8-hour shifts (8am-9pm) Remote
Position Summary
A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.
A Day in the life of...
Respond to customer queries via phone and written channels in a timely and accurate way.
Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animals.
Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors, and any health issues of the consumers' pets.
Follow up with customers to ensure their issues are resolved.
Treat serious and sensitive consumer contacts following the specific guidelines.
Inform customers about new products, functionalities, and campaigns, if any.
Gather consumers' feedback and complete a FAQ database and knowledge-based documents.
Build relationships with stakeholders from the market, providing them information regarding health and nutrition topics to support business decision-making.
Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner.
Redirect consumer questions to appropriate stakeholders in case of impossibility in providing an answer.
What will make you successful
Advanced written and spoken knowledge of English.
Advanced written and spoken knowledge of French.
Bachelor's degree in Veterinary Medicine, Biology, Food Science, or similar.
1 year+ experience as a Veterinary Technician, Veterinary Assistant, or in Customer Relations.
Knowledge of pets' nutrition and behavior.
Experience in customer relations.
Excellent communication and problem-solving skills.
Capable of multitasking and being autonomous while working remotely.
Attention to detail, flexibility, and willingness to learn new ways of work and technologies.
What we offer
Here at NBS Lisbon, we care about our talents, and we continuously work to engage our teams and help our people achieve their best professional performance, while also prioritizing personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business.
Immersion in a culturally diverse team.
Local and international exposure.
Flexible working environment.
Engagement and wellbeing activities.
Competitive salary and annual bonus according to your performance.
Meal card.
Flex benefits - at NBS Lisbon, you can choose what benefit is most suitable for you.
Membership in the Nestlé Club with discounts from several partners.
Company laptop and other equipment according to professional needs.
Medical support available at the office.
E-learning courses and training programs to help you achieve your career goals.
Career progression and possibilities for international career.
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