Position Snapshot
Location: Remote
Company: Nestlé Business Services Lisbon
Full-time
German Native/Near Native
Fluent in English or Portuguese
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS!
Position Summary
A Consumer Engagement Services Nutritionist will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions and any health issue of the consumers or consumer's baby.
A day in the life of...
Respond to customer queries phone and written channels in a timely and accurate way;
Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods;
Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies;
Follow up with customers to ensure their issues are resolved;
Treat serious and sensitive consumer contacts following the specific guidelines;
Behave as an ambassador for our brands and product;
Inform customers about new product, functionalities and campaigns, if any;
Gather consumers' feedback and complete a FAQ database and a knowledge-based documents;
Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making;
Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner;
Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer.
What will make you successful
German Native/Near Native;
Fluent in English or Portuguese;
Bachelor's degree on Nutrition/Dietetics, Life Science, Food science, or similar;
5-8 years' experience advising clients to make good food intake choices and meal planning;
Being up to date with all recommendation of relevant Nutrition Institutions (German Society of Nutrition, Federal Institute for Risk Assessment, Federal Center of Nutrition...) and tasks of the Federal Nutrition Strategy of the German Government;
Baby and adult nutrition knowledge (steps for baby and diet intake for adult);
You have a first experience in customer relations;
Excellent communication and problem-solving skills;
Capable of multi-tasking and being autonomous while working remotely;
Attention to details, flexible and willing to learn new ways of work and technologies.
What we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:
Development of expertise in Nestlé's Shared Services Business;
Immersion in a culturally diverse team;
Local and International Exposure;
Flexible working environment;
Engagement and wellbeing activities;
Competitive salary and annual bonus according to your performance;
Meal Allowance Card;
Flex Benefits - At NBS you can chose what benefits are more suitable for you;
Make part of the Nestlé Club and get discount in several partners;
Free coffee (and good coffee) at the office;
Company equipment according to professional needs;
Medical Support available at the Office (in Lisbon);
E-learning courses and training program to get you where you aim to be;
Career progression and possibilities for International Career.
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