Position Snapshot
Location: Portugal
Company: Nestlé Business Services
Full-time / Remote
Fluent in English
Rotative 8-hour shifts
Position Summary
The Consumer Engagement Services (CES) Nutritionist will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features and functionalities as per standard procedure. Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions and any health issue of the consumers or consumer's baby.
A day in the life of...
Respond to customer queries via phone and written channels in a timely and accurate way
Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods
Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies
Follow up with customers to ensure their issues are resolved
Treat serious and sensitive consumer contacts following the specific guidelines
Behave as an ambassador for our brands and product
Inform customers about new products, functionalities and campaigns, if any
Gather consumers' feedback and complete a FAQ database and knowledge-based documents
Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
Redirect consumer questions to appropriate stakeholders in case of impossibility in providing an answer
What will make you successful
Advanced written and spoken knowledge of English
Bachelor's degree in Nutrition/Dietetics, Life Science, Food Science, or similar
1+ years of experience advising clients on food intake choices and meal planning
Knowledge of baby and adult nutrition (steps for baby and diet intake for adult)
Experience in customer relations
Excellent communication and problem-solving skills
Capable of multi-tasking and being autonomous while working remotely
Attention to detail, flexibility, and willingness to learn new ways of work and technologies
What we offer
Here at NBS Lisbon we care about our talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal card
Flex benefits - At NBS Lisbon you can choose what benefit is most suitable for you
Become part of the Nestlé Club and get discounts with several partners
Company laptop and other equipment according to professional needs
E-learning courses and training programs to help you reach your goals
Career progression and possibilities for international career
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