Your New Company
A brand-new Tech Hub in Porto, Portugal. This innovative hub from a German multinational company will be at the forefront of technological advancements, working closely with teams across Europe to develop and implement cutting-edge solutions.
Join to collaborate with international colleagues, design advanced technologies, and contribute to impactful projects. If you have a passion for innovation and continuous improvement, this is the perfect opportunity for you!
Your New Role
Are you a tech-savvy problem solver with a passion for providing exceptional software support? Join our team as an IT-Consultant Software Support and play a crucial role in ensuring the smooth operation and optimization of our software solutions.
Provide high-level support for software products, resolving complex technical issues
Diagnose and troubleshoot software problems, collaborating with development teams for solutions
Conduct training sessions and create documentation to help users effectively utilize software features
Serve as the primary point of contact for clients, ensuring their satisfaction with our software solutions
Track and manage incidents using ticketing systems, ensuring efficient handling within SLAs
Identify opportunities to improve software performance and user experience
Assist with deployment and configuration of software updates and new releases
Collaborate with cross-functional teams to ensure comprehensive support and continuous improvement
Maintain an up-to-date knowledge base of common issues, solutions and best practices
What You'll Need
Degree in IT, Computer Science or related field preferred; relevant experience and certifications considered
Proven experience in software support or a similar role with strong troubleshooting skills
Excellent customer service skills with a commitment to high-quality support
Strong communication skills, able to explain technical concepts to non-technical users
Familiarity with the logistics or supply chain industry is advantageous
Good knowledge of English
Apply Now!
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