.Apply Now Job Title: Consultant, Global Analytic Insights Job Description We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions* Deliver outcomes unimagined* Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. #LI-Hybrid Essential Functions/Main Responsibilities: Review customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produce monthly management reports. Analyze qualitative and quantitative data and identify performance improvement opportunities with Microsoft Pivot tables, cross-tabs, or through other tools. Determine areas for focus and conduct analyses to understand the drivers of performance gaps. Coordinate with statisticians for development of main driver analysis, statistical linkages, and calibration between customer satisfaction and other operational metrics such as quality, average handle time. Coordinate data feeds with Operations to provide data for analysis. Support relationship-building with peers in Operations to understand current operational processes and identify possible gaps that may contribute to lower key metric results; serve as an extension of the Operational team; may document operational processes as input to improvement plans. Facilitate root cause analysis to determine the underlying reasons for performance gaps