A Groups and Events Manager is responsible for overseeing the Sales Coordinators and the Groups Coordinator working with the Hotel to achieve pre-established goals. Responsible for maximizing sales results Hotel Groups and Events.
What will I be doing?
As a Groups and Events Manager, you will work following the development of the Groups and Sales Coordinators team who will attend the events in the hotel, always validating the quality and efficiency of our services and also should do the following tasks with the higher standards: Specifically, the Groups and Events Manager will perform the following tasks to the highest standards
Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goal
Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events
Get involved with the negotiations for groups and events to maximize the results
Coordinate the "function meeting" with the vital information about the groups and events that will happen in the next 10 days
Be responsible for the weekly communication meeting with the coordinators
To know and promote the hotel facilities and also to have the knowledge of our competitors' strengths and weakness
Organize the hotel's visit and attend the unexpected requests
Be the contact between the client and the hotel staff, when it's necessary
Team work and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date
Update daily the sales activities on the hotels systems, ensuring that information is correct and consistent to be in the Groups Report
Review rates, groups, deadlines and waiting lists
Review commission reports for groups, events and Food and Beverage
To be part of special activities, such as: secretaries cocktails, welcome dinner for groups, etc.
Make sure that all the request should be answered in 24 hours
Keep yourself informed about the clients and engage the relationship with them
To keep a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfaction
Comply with the stipulated times and adapt to changes according to the hotel's operation's needs
To know and promote the hotel's activities and events
What are we looking for?
A Groups and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Complete Graduate Degree or MBA in Management, Hospitality or Marketing
Fluent English and a second language desirable
Previous sales and events / banquets, preferably in Hotel, and positions of leadership and supervision teams
Critical analysis to strategically evaluate the sales of shares to be taken
Ability to analyze and manage multiple tasks
Ability to Manage Stress situations, always promoting a constructive and positive attitude
Knowledge of Product and Marketing, such as: Politics, Operation and Structure of Hotel, supervision and organization of team members
The ability to solve problems quickly and efficiently
Sense of organization and planning
Good written and verbal communication