Compliance Services Representative - IPT If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for.
Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work.
When we say Solve Tax for Good, we mean For Good in every sense of the word.
Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
The Work You'll Do: The Compliance Services Representative (IPT) is responsible for accurately validating more complex client data and preparing IPT filings for submission while ensuring that all internal and statutory deadlines are met for their assigned portfolio of clients.
This role is expected to acquire a good understanding of their portfolio of clients, deliver outstanding customer service experience to clients, and proactively address any issues or delays that could put pressure on our deadlines with clients.
This role is also expected to efficiently collaborate with other departments in order to address any customer requests and other compliance issues (i.e.
reclaims, historical submissions, corrective returns, etc.
)
More specifically: Validating complex client data using in-house software and confirming tax amounts due to clientsCreating accurate IPT returns and associated supporting documentation for your clientsEnsuring all data is accurate and returns submitted within strict deadlinesIdentify, prioritize, and resolve client compliance and other issues; coordinate with appropriate internal departments to provide timely response and solutionsEfficiently collaborate with other departments where necessary to ensure all deadlines are being metInteract directly with Sovos clients on a regular basis as part of service delivery and issue resolution and nurturing a close working relationship with all clientsMaintain goals and key measures to ensure progress and alignment with desired business outcomes for clientsAttending client meetings as and when appropriateProvide assistance to Compliance Services Associates in building domain expertise and resolving client issuesEnsure compliance with applicable revenue authorities and client-specified procedures by adhering to internal policies and proceduresIdentify process improvements and offer suggestions to build internal efficiencies and reduce risk and foster continuous internal process improvement efforts by offering ideas and feedback to Compliance Service Managers and SupervisorsEnsures internal policies and procedures are adhered to based on established guidelinesPerform other duties and special projects as assignedWhat We Need From You: Bachelor's degree or equivalent work related experience preferred1+ years of client service related work experienceFluent in English (mandatory) and fluent German or Italian speaker (preferable)Able to demonstrate excellent customer service skills and a confident telephone mannerExcellent time management, decision making, and organizational skillsExcellent interpersonal and professional communication skillsAbility to work as a member of a team and cross-functionallyDetail oriented and ability to work independently in a fast-paced environmentWhat Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work Health InsuranceLife InsurancePersonal Accidents InsuranceContinuing opportunities for further Learning & DevelopmentProgressive Wellness ProgramA chance to work with talented and passionate people in a rewarding and values-driven environment!Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.
We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.
At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence.
Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape.
Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs.
Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions.
Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates.
For more information visit www.sovos.com and follow us on LinkedIn and Twitter.
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