Complaints & Portings Manager - Saldanha

About Us:Lyca Mobile, a leading multinational telecommunications company, is expanding its team and currently seeking a dynamic Complaints & Portability Manager for Lisbon.We are looking for individuals with the following qualifications and attributes:- Relevant education in Business Administration, Communication, or Customer Service;- 1+ years' experience in Customer Service, conflict resolution, and complaint handling;- Fluency in English and Portuguese (spoken and written);- Proactive, multi-tasking, and result-oriented personality;- Exceptional communication skills and team player attitude.The Complaints & Portings Manager will have the following functions:- Process port-in requests accurately and in a timely manner;- Validate porting documents;- Continuous follow-up and communication with customers/partners;- Proactively dealing with customer complaints and inquiries ensuring high quality of written responses to queries and formal complaints;- Receive and document customer complaints, ensuring all relevant details are accurately captured for further investigation;- Prioritize complaints based on severity, potential impact, and urgency to ensure timely resolutions for critical issues;- Develop and implement effective resolution strategies for each complaint, including corrective actions and customer follow-ups;- Maintain a comprehensive database of all customer complaints, resolutions, and feedback to identify trends and areas for improvement;- Prepare and present regular reports on complaint metrics, resolution effectiveness, and customer satisfaction levels to senior management;- Coordinate with legal advisors to manage complaints with potential legal ramifications, ensuring compliance with all regulatory requirements and minimizing organizational risk.What We Offer:- Salary: € 1.000/month + food allowance €5,25/day;- Full-time from Monday to Friday, 9.30 am to 6.30 pm;- Fixed-term employment contract (6 months), with the possibility of renewal;- Excellent opportunity for personal and professional development;- Work within a dynamic international teamSend your CV with the subject "Complaints & Portings Manager" to the email: ******
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