Complaints & Portings Manager - Saldanha

About Us:
Lyca Mobile, a leading multinational telecommunications company, is expanding its team and currently seeking a dynamic Complaints & Portability Manager for Lisbon.
We are looking for individuals with the following qualifications and attributes:
- Relevant education in Business Administration, Communication, or Customer Service;
- 1+ years' experience in Customer Service, conflict resolution, and complaint handling;
- Fluency in English and Portuguese (spoken and written);
- Proactive, multi-tasking, and result-oriented personality;
- Exceptional communication skills and team player attitude.
The Complaints & Portings Manager will have the following functions:
- Process port-in requests accurately and in a timely manner;
- Validate porting documents;
- Continuous follow-up and communication with customers/partners;
- Proactively dealing with customer complaints and inquiries ensuring high quality of written responses to queries and formal complaints;
- Receive and document customer complaints, ensuring all relevant details are accurately captured for further investigation;
- Prioritize complaints based on severity, potential impact, and urgency to ensure timely resolutions for critical issues;
- Develop and implement effective resolution strategies for each complaint, including corrective actions and customer follow-ups;
- Maintain a comprehensive database of all customer complaints, resolutions, and feedback to identify trends and areas for improvement;
- Prepare and present regular reports on complaint metrics, resolution effectiveness, and customer satisfaction levels to senior management;
- Coordinate with legal advisors to manage complaints with potential legal ramifications, ensuring compliance with all regulatory requirements and minimizing organizational risk.
What We Offer:
- Salary: € 1.000/month + food allowance €5,25/day;
- Full-time from Monday to Friday, 9.30 am to 6.30 pm;
- Fixed-term employment contract (6 months), with the possibility of renewal;
- Excellent opportunity for personal and professional development;
- Work within a dynamic international team
Send your CV with the subject "Complaints & Portings Manager" to the email: ******

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